Able Liverpool Assistance

Welcome to Able Liverpool @ St Johns Shopping Centre

Able Liverpool is a user-friendly, interactive, chat assistant (FREE to use for the public) that will help and support people with disabilities, or who just need a little help, to interact with and receive quality information and answers to accessibility and facilities questions about St Johns Shopping Centre, Liverpool.

Customers or visitors with a disability wanting to find out about accessibility information at St Johns Shopping Centre can use the Able Liverpool chat assistant, within this web page below, to ask questions and receive automated answers on demand. Users can also use Able Liverpool on the following social networks – Facebook Messenger, Twitter, Skype and also through Google Assistant voice services (so helpful for the visually impaired, for example) to easily locate accessible information through their preferred channel and with confidence. So, no need to download an ‘app’ or search websites trying to find out the information needed – it’s all in one place!

You can try out the web chat assistant below. Type “Hi” or ask Able Liverpool an accessibility related question (e.g. “Are there accessible toilets at St Johns Shopping Centre?”)

How it works

To ensure you receive the relevant answers to your questions, users must state the name of the location and which facility (e.g. in this case the location is ‘St Johns’ or ‘St Johns Shopping Centre’ and with a facility an example question is “Is there accessible parking at St Johns Shopping Centre?” To find out how it works with other platforms, please read click on one of the buttons below:

Accessible entrances at the Shopping Centre

Roe Street – lower level entrance located next to The Royal Court Theatre

The entrance has double automatic doors which are accessible for both wheelchairs and mobility scooters. The doors open outwards.

Roe Street – Upper Level entrance located next to Shopmobility

The entrance has double automatic doors which are accessible for both wheelchairs and mobility scooters. The doors open outwards.

Houghton Street – lower level entrance located using the path outside Ryman and Greggs

The entrance has double automatics doors which are accessible for both wheelchairs and mobility scooters. The doors open outwards.

Stairs Entrance

This entrance is not accessible for wheelchair users or mobility scooters. There is an entrance to the right of the steps that is accessible. The entrance has double automatic doors. the doors open outwards.

Wheelchair Accessible Entrance

The entrance has double automatic doors which are accessible for both wheelchairs and mobility scooters. The doors open outwards.

Elliot Street – lower level entrance located next to Aldi at the bottom of the accessible ramp. The top of the ramp is located next to Sainsburys Local on Elliot Street

The entrance has two sets of double automatic doors which are accessible for both wheelchairs and mobility scooters. The doors open outwards.

Elliot Street – Upper level entrance located near Argos, next to Stush sports and fitness shop

The entrance has two sets of double automatic doors which are accessible for both wheelchairs and mobility scooters. The doors open outwards.

Lime St – lower level entrance located next to Key Lime Coffee shop

The entrance has two sets of double automatic doors which are accessible for both wheelchairs and mobility scooters. The doors open outwards.

Brythen St – Lower level entrance

This entrance has escalators and stairs and is not wheelchair accessible.

Lifts

Car park lifts

Access to the shopping centre for wheelchair users is by the lift through the manual fire door near the designated disabled parking bays. Inside the Shopping Centre the lifts to the Car Park are located on New Charlotte Street on the Lower level and at the end of Market Square on the Upper level. The lift is accessible for wheelchairs but is slightly smaller than the other lift found in the Shopping Centre. the lift buttons are at an accessible height.

Lifts to Upper/Lower level of Mall

The Upper Mall is accessible for wheelchair users by the lift located at the end of Dawson Way on the Lower level and at the end of St. George’s Way on the Upper level. The lift is accessible for wheelchairs and mobility scooters. The buttons are at an accessible height.

Accessible Toilets

An accessible toilet is located near the Food Court. The toilet has handrails and a sink that is suitable for wheelchair users. The door is locked and can be opened using a Radar key. Radar Keys are for sale at Shopmobility which is situated on the ground floor of St Johns Shopping Centre, next to Poundland, overlooking Queens Square Bus Station.

Accessible Parking

There are 21 disabled parking bays available on level 1A of the St Johns car park. Access to the shops for wheelchairs and prams is located by the lifts on levels 1A, 2A and 3A to avoid access by stairs on the other levels.

There is a manual fire door before you get to the car park lifts

Car Park Barrier

When you drive up the ramp at the entrance of the Car Park, there is a ticket barrier that you need to reach out to collect your parking ticket.

More trend, less spend

St Johns Shopping Centre is Liverpool’s largest covered shopping centre. Situated right in the heart of the city since 1969 and boasting more than 100 retailers including some of the best of the high street names.

So, if you’re looking for fashion, beauty, something for the house, or the latest gadget, we’ve probably got it right here…

Find out more

Shopping & More

St Johns Shopping Centre offers a wide range of stores.

See the stores

Get in touch...

Click here or call us on 0151 709 0916

Opening Hours

Monday to Wednesday 9am – 6pm
Thursday 9am – 7pm
Friday to Saturday 9am – 6pm
Sunday 11am – 5pm

Getting here…

St Johns is ideally located with a direct entrance into the centre from the Queen’s Square Bus Station.

Food & Drink

St Johns Shopping Centre has a fantastic range of food & drink to offer.

Find out more
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