We’re thrilled that retailers based in St Johns have been awarded eight coveted awards at the Liverpool BID Mystery Shopper Awards!
The ceremony, which took place on Wednesday night, saw our retailers go up against over 400 businesses from across Merseyside, with the St Johns retailers winning more awards than any comparable shopping centre in the city.
Beaverbrooks the Jewellers walked away with the Best National Retailer award, while Frocks, Stush, F. Hinds, Dunkin’ , The Fragrance Shop, Boom: Battle Bar and Eurochange were all distinguished with 100% scores.
Neil Ashcroft, Centre Manager at St Johns Liverpool, said: “I’m absolutely delighted with the Centre’s great success at this year’s Mystery Shopper Awards.
“Our retailers, both big and small, have continued to work hard, despite the obstacles the Covid-19 pandemic presented and the ongoing issues surrounding the Connectivity Scheme.
“The receipt of these awards is testament to the high-quality service St Johns and its tenants provide to shoppers, and we look forward to continuing to serve our community in the best way possible.”
Bill Addy, CEO at Liverpool BID Company, added: “It’s important we recognise what a huge achievement this is for our city centre businesses, and particularly for St Johns.
“The Centre has shown incredible strength and determination in the face of a challenging year. A warm welcome is always guaranteed at St Johns and these results prove it.
“Customer service is crucial for the wider city centre in shaping people’s experiences and enjoyment. Liverpool has demonstrated resilience this year and these results show businesses are committed to maintaining their high standards of customer service.”
Sarah McVicar, Senior Asset Manager at RivingtonHark, added: “The success of the Centre’s retailers in the Mystery Shopper Awards is great news for the St Johns community.
“These coveted awards demonstrate St Johns’ ongoing commitment to providing a high-quality service to shoppers, placing the Centre in a strong position for 2022 and beyond.”
St Johns’ car park and the adjoining Holiday Inn hotel were also recognised for their excellent levels of customer service, and the Liverpool BID company noted that St Johns is ahead of the rest of the city for the level of service it provides.
St Johns and the car park remain open for the convenience of our community. To explore our retailers, head to https://stjohns-shopping.co.uk/stores/