Since 1969 St Johns has been here for you and here for Liverpool. Like other shopping centres across the UK we have been supporting communities, ensuring essential stores remain open and accessible to all throughout the duration of the COVID-19 pandemic.
As we prepare to re-open more stores and welcome increasing numbers of people to the Centre, we wanted to provide a place where you can find answers to the most frequently asked questions we’ve been receiving by telephone and on social media.
We ask that when you do start visiting the Centre again, that you are patient, responsible and respectful to everyone in the Centre. And, please do give particular priority to the elderly and vulnerable in our community.
As a community shopping centre, St Johns cares about Liverpool and we want to continue enhancing the lives of local people in every way we can, and particularly during the current time, ensuring that you, your family and your friends can shop safe.
Which stores are open?
Throughout the COVID-19 pandemic our essential stores have remained open. These are food retailers and household goods stores such as Aldi, Iceland, Home Bargains and Wilko.
From Monday 15th June, the Government will allow non-essential stores to open. This means that at St Johns all of our non-essential stores (except for nail and hair care) will re-open to the public on that date.
Hair Salons and Nail Bars
Although government guidelines are still being developed, it is expected that nail and hair care stores will be allowed to open on Saturday 4th July.
What are St Johns’ opening times?
Regular St Johns opening times will resume on Monday 15th June as follows:
Monday – Wednesday, 9am – 6pm.
Thursday, 9am – 7pm.
Friday – Saturday, 9am – 6pm.
Sunday, 11am – 5pm.
Please note that these operating hours refer to the shopping centre. The opening hours of individual stores may vary; please contact stores directly to confirm their opening hours.
What measures has St Johns taken to minimise COVID-19?
As a community shopping centre in the heart of Liverpool, we recognise that the health and safety of our customers, colleagues and retailers must be our highest priority.
As such, we will be ensuring that the Centre is re-opening in a controlled and compliant manner that adheres to government guidelines.
To ensure the Centre is ready to be re-opened to the public we have undertaken a series of measures:
The entire centre has been subject to a chemical deep clean of all malls, ceilings, floors, entrances and back of house. The chemical used in the clean disinfects against COVID-19 on contact.
We have implemented, and will continue with, an intensive cleaning schedule. Throughout the day, every day, all touchpoints in the Centre (e.g. door handles, tables, surfaces) will be cleaned with a chemical spray which disinfects against COVID-19 on contact.
Twenty new hand sanitiser stations have been installed throughout the Centre. These are free for you to use and will be cleaned and refilled regularly throughout the day, every day.
To make sure the Centre stays as clean as possible we have implemented photographic cleaning audits. We will be checking on a regular, scheduled basis that all touchpoints have been thoroughly and appropriately cleaned to keep you, your family, friends safe.
How are you supporting retailers to prevent COVID-19?
St Johns is home to a wide variety of different stores, but they ALL have a responsibility to ensure they are implementing appropriate social distancing and cleansing measures to protect the public, their staff and centre workers.
We are working collaboratively with all of our stores to make sure they are safe to open.
Before opening to the public, all stores within St Johns will have completed the following actions:
Completed a COVID-19 Risk Assessment which includes setting out regular in-store cleaning schedules.
Setting out appropriate social distancing measures within their stores such as the installation of floor markings and fixtures.
We will also be encouraging all stores to consider the installation of perspex screens at till areas, to provide staff with PPE (Personal Protective Equipment), and to request that customers use contactless payment options where possible.
All stores are also under strict instruction to close immediately and inform centre management if any member of staff begins to show symptoms of COVID019.
What social distancing measures will be in place in St Johns?
We want your visit to St Johns to be as safe and pleasant as possible. You will see social distancing signage throughout the Centre. This includes floor markings which will tell you where it is safe to walk, safe to stop, and safe to queue.
You may find that sometimes you have to wait outside the Centre before you can come in. This is because we can only let a certain number of people into the Centre at any one time. This is so that social distancing can be safely observed. We ask for your patience when this happens.
When you are walking around the Centre you may occasionally hear public announcements over the Centre tannoy system. These are friendly reminders to make sure that everyone is practising social distancing.
Will St Johns be monitoring the number of people in the Centre at any one time?
Yes. We will be actively monitoring the number of people in the Centre so that social distancing can be maintained. We have calculated the total number of people that can be in the Centre at any one time, allowing for 2 metres of personal space. Our footfall cameras will enable us to monitor this number and if necessary, we will close entrances until the number of people in the Centre has decreased.
This may mean that you occasionally have to wait outside the Centre. We ask for your patience when this happens. We don’t want to put the health of our customers, retailers or staff at risk. As soon as the number of people in the Centre decreases, you will be allowed to enter.
Will St Johns have a one-way system?
No. We haven’t put a one-way system in place as we want to make sure your shopping trip is as simple as possible. There are many social distancing reminders around the Centre as well as floor markings highlighting where you can queue for your favourite stores. We want you to shop safe and enjoy your visit to the Centre.
Is the car park open?
Yes. The car park will re-open on Monday 15th June.
Are St Johns’ toilets open?
No. Unfortunately, due to the confined layout of the Centre’s toilets we are unable to implement appropriate social distancing measures within them. We want to ensure that shoppers stay safe and protected at all times, which means that the toilets will remain closed.
However, we have installed twenty free hand sanitiser stations throughout the Centre so you will still be able to cleanse your hands regularly.
What measures are you taking to protect elderly and vulnerable shoppers?
St Johns is open for all. But we want to make sure that elderly and vulnerable shoppers are able to enjoy a safe and enjoyable shopping experience. We have installed signage that asks shoppers to take care and respect elderly and vulnerable shoppers. We will also have regular public announcements over our tannoy system reminding shoppers to take care and respect elderly and vulnerable shoppers.
We’ve taken other measures to ensure that St Johns is as inclusive as possible. We have installed free hand sanitisers at wheelchair-user friendly height. We’ve also updated our digital assistant Able AI with all of the latest accessibility information to ensure that vulnerable shoppers can access the information they need to have a safe, comfortable and enjoyable shopping experience.