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St Johns Liverpool: Proud to be supporting the LGBT+ community

10/06/21

Pride month is an important time for organisations and individuals to reflect on their commitments to diversity and inclusivity in the workplace: to look at how far we’ve come, remember how far we have yet to go until we achieve true equality, and consider the part each of us has to play in effecting meaningful change.

St Johns has been serving Liverpool for over 50 years and is proud to be at the heart of a bustling and progressive city. As a team, we have fostered a culture not just of acceptance or tolerance, but of celebration. We embrace the diversity and individuality of our team and our customers, and always strive to ensure everyone who steps through our doors feels at home.

However, we also know that Pride month presents a great opportunity for businesses to highlight the support available to those who may be struggling and to signpost the brilliant organisations who work tirelessly to combat stigma, prejudice and inequality.

With this in mind, we’ve put together a list of organisations across the region whose work, not just during Pride month but throughout the whole year, is a vital and necessary resource for many LGBT+ people in the city of Liverpool and beyond.

The Michael Causer Foundation is a charity that supports young LGBT+ people across the city

Sahir House supports, empowers and provides information for those living with HIV

LCR Pride Foundation is an organisation promoting Liverpool as an LGBT+ friendly city

Trans Health Merseyside provides health information and support to transgender and gender non-conforming people

GYRO is a collection of youth groups for LGBT+ people to socialise and receive support

Lancashire LGBT supports LGBT+ people in Lancashire to lead happier, healthier lives

In-Trust Merseyside works with, and advocates for the acceptance of, the trans community

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St Johns installs rooftop beehives

18/05/21

As part of our growing efforts to become a more environmentally conscious organisation, and to promote positive mental wellbeing among our employees, we’ve installed two beehives on the rooftop of our site!

It might come as a surprise, but bees are incredibly important to our ecosystem, and they play a critical role in preserving ecological balance. Without bees pollinating plants, crops and flowers, we wouldn’t be able to produce much of the food that sustains us and our city wouldn’t be as green as it is.

The hope is that by keeping bees on our rooftop, we can do our part in contributing to the environmental generation of the local area. Between the two hives, there’ll be 40,000 bees – and this number will keep growing as the hives attract new bees!

But this isn’t the time we’ve developed an initiative to become a more environmentally friendly centre. Last June, we installed a “living green wall” on the exterior of the centre, an installation with over 14,000 evergreen plants to encourage bees to pollinate. At 65 metres, it’s one of the longest of its kind in the UK and it also contributes to making our city a greener place.

This new initiative won’t just have an environmental impact, though. Beekeeping has been shown to reduce stress, anxiety and depression, so we hope that we can have a positive effect on the mental wellbeing of our incredible team, as well as benefiting the local environment.

If you want to learn more about our rooftop hives and other exciting initiatives, follow us on Facebook, Twitter and Instagram to keep up to date!

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Lime Street Project.

11/05/21

IMPORTANT:
Are you driving into the centre? The road layout around our car park is a bit different.
The easiest access is through Skelhorne Street – beside Lime Street Station or Elliot street.
Take your time, we are worth the wait!

As these works progress, there will be a lot of road works outside Lime Street and at the entrance to our car park.
IMPORTANT: This work will be ongoing for many months, but the centre and car park is open as usual.

  • Some of the bus routes around the city have changed due to the work taking place, stay up-to-date with the latest updates from Merseytravel.
  • Liverpool City Council will have regular updates on the Connectivity Scheme; please click here for further details on phase one of the work.
  • Some footpaths are closed off, outside the old Lewis’s building – diversions are in place.
  • If arriving from Central Station – the route is as normal
  • If arriving from Lime Street – proceed down the path towards the pedestrian crossing opposite Sainsbury’s
  • If arriving from the St Georges stop opposite Lime Street – turn right when you come out and follow the pedestrian crosses.

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Shopping is back!

08/04/21

All our stores are OPEN.
Over 100 stores, and 1,000s of the biggest brands.
Beauty, fashion, food and more! Shop safely with St Johns.
Click here to view our full store list – happy shopping!

We continue to adhere to an intensive cleaning schedule. Throughout the day, every day, all touchpoints in the Centre (e.g. door handles, tables, surfaces) will be cleaned with a chemical spray which disinfects against COVID-19 on contact.

Our opening hours remain the same:
Monday – Wednesday 9-6
Thursday 9-7
Friday Saturday 9-6
Sunday 11-5

Our car park is OPEN. Click here for more information on hourly and contract rates.

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St Johns & COVID-19: Frequently Asked Questions

05/06/20

Since 1969 St Johns has been here for you and here for Liverpool. Like other shopping centres across the UK we have been supporting communities, ensuring essential stores remain open and accessible to all throughout the duration of the COVID-19 pandemic.

We ask that when you do start visiting the Centre again, that you are patient, responsible and respectful to everyone in the Centre. And, please do give particular priority to the elderly and vulnerable in our community.

As a community shopping centre, St Johns cares about Liverpool and we want to continue enhancing the lives of local people in every way we can, and particularly during the current time, ensuring that you, your family and your friends can shop safe.

What are St Johns’ opening times?

Regular St Johns opening times will resume on Monday 15th June as follows:

Monday – Wednesday, 9am – 6pm.

Thursday, 9am – 7pm.

Friday – Saturday, 9am – 6pm.

Sunday, 11am – 5pm.

Please note that these operating hours refer to the shopping centre. The opening hours of individual stores may vary; please contact stores directly to confirm their opening hours.

What measures has St Johns taken to minimise COVID-19?

As a community shopping centre in the heart of Liverpool, we recognise that the health and safety of our customers, colleagues and retailers must be our highest priority.

As such, we will be ensuring that the Centre is re-opening in a controlled and compliant manner that adheres to government guidelines.

To ensure the Centre is ready to be re-opened to the public we have undertaken a series of measures:

The entire centre has been subject to a chemical deep clean of all malls, ceilings, floors, entrances and back of house. The chemical used in the clean disinfects against COVID-19 on contact.

We have implemented, and will continue with, an intensive cleaning schedule. Throughout the day, every day, all touchpoints in the Centre (e.g. door handles, tables, surfaces) will be cleaned with a chemical spray which disinfects against COVID-19 on contact.

Twenty new hand sanitiser stations have been installed throughout the Centre. These are free for you to use and will be cleaned and refilled regularly throughout the day, every day.

To make sure the Centre stays as clean as possible we have implemented photographic cleaning audits. We will be checking on a regular, scheduled basis that all touchpoints have been thoroughly and appropriately cleaned to keep you, your family, friends safe.

How are you supporting retailers to prevent COVID-19?

St Johns is home to a wide variety of different stores, but they ALL have a responsibility to ensure they are implementing appropriate social distancing and cleansing measures to protect the public, their staff and centre workers.

We are working collaboratively with all of our stores to make sure they are safe to open.

Before opening to the public, all stores within St Johns will have completed the following actions:

Completed a COVID-19 Risk Assessment which includes setting out regular in-store cleaning schedules.

Setting out appropriate social distancing measures within their stores such as the installation of floor markings and fixtures.

We will also be encouraging all stores to consider the installation of perspex screens at till areas, to provide staff with PPE (Personal Protective Equipment), and to request that customers use contactless payment options where possible.

All stores are also under strict instruction to close immediately and inform centre management if any member of staff begins to show symptoms of COVID019.

What social distancing measures will be in place in St Johns?

We want your visit to St Johns to be as safe and pleasant as possible. You will see social distancing signage throughout the Centre. This includes floor markings which will tell you where it is safe to walk, safe to stop, and safe to queue.

You may find that sometimes you have to wait outside the Centre before you can come in. This is because we can only let a certain number of people into the Centre at any one time. This is so that social distancing can be safely observed. We ask for your patience when this happens.

When you are walking around the Centre you may occasionally hear public announcements over the Centre tannoy system. These are friendly reminders to make sure that everyone is practising social distancing.

Will St Johns be monitoring the number of people in the Centre at any one time?

Yes. We will be actively monitoring the number of people in the Centre so that social distancing can be maintained. We have calculated the total number of people that can be in the Centre at any one time, allowing for 2 metres of personal space. Our footfall cameras will enable us to monitor this number and if necessary, we will close entrances until the number of people in the Centre has decreased.

This may mean that you occasionally have to wait outside the Centre. We ask for your patience when this happens. We don’t want to put the health of our customers, retailers or staff at risk. As soon as the number of people in the Centre decreases, you will be allowed to enter.

Will St Johns have a one-way system?

No. We haven’t put a one-way system in place as we want to make sure your shopping trip is as simple as possible. There are many social distancing reminders around the Centre as well as floor markings highlighting where you can queue for your favourite stores. We want you to shop safe and enjoy your visit to the Centre.

Is the car park open?

Yes. The car is open.

Are St Johns’ toilets open?

Yes. The toilets are now open.

What measures are you taking to protect elderly and vulnerable shoppers?

St Johns is open for all. But we want to make sure that elderly and vulnerable shoppers are able to enjoy a safe and enjoyable shopping experience. We have installed signage that asks shoppers to take care and respect elderly and vulnerable shoppers. We will also have regular public announcements over our tannoy system reminding shoppers to take care and respect elderly and vulnerable shoppers.

We’ve taken other measures to ensure that St Johns is as inclusive as possible. We have installed free hand sanitisers at wheelchair-user friendly height. We’ve also updated our digital assistant Able AI with all of the latest accessibility information to ensure that vulnerable shoppers can access the information they need to have a safe, comfortable and enjoyable shopping experience.

Further updates

To stay up to date with the latest news, information and announcements from St Johns, please follow our Twitter and Facebook pages.

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St Johns – a stand out performer once again

20/01/20

Great news! New figures released show that we were one of the UK’s stand-out performers in 2019, despite a dramatic fall in shopper numbers nationally for traditional shopping centres.

Across the UK, we have seen decreasing footfall dips due to consumers opting for the convenience of online shopping or retail parks. However, 2019 was our most successful year yet as we welcomed 13 million shoppers through our doors, generating an additional £10m in sales while we celebrated our 50th birthday.

While multiple UK high streets and shopping centres are struggling and facing uncertain futures, we have bucked national trends thanks to our prime city-centre location, innovative marketing strategy and great shopping experience.

Last year was our best ever year, and we aim to continue to strive and stand out from other shopping centres and retail destinations from our outstanding attention-to-detail. We’re confident that we can make 2020 an even more successful year as we continue to develop our retail environment which combines the best independent stores from across Liverpool and national retail brands.

We’d like to thank our senior management team for all their continued dedication, and our new (and returning) customers who make us a great success!

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Welcome, The Whitechapel Centre!

03/01/20

We would like to welcome The Whitechapel Centre as our new charity partner.

The Whitechapel Centre is one of the leading homelessness and housing charities in Liverpool. Their mission is to prevent and resolve homelessness, social exclusion and housing poverty by providing practical, realistic, tailored support so that each person can find a route out of homelessness, maintain a home and achieve their individual potential. Their services include Street Outreach, supported accommodation for both single people and families, harm reduction, learning and enablement activities, housing and welfare advice, peer mentoring, and a private rented bond scheme. All of their projects reflect the diverse routes into and through homelessness.

The partnership will last six months, running for the beginning of January, until the end of June. The Whitechapel Centre will have access to the centre, allowing them to hold events, raise awareness and fundraise throughout the period.

Neil Ashcroft, Centre Manager explains “We’re happy to announce The Whitechapel Centre as our chosen charity for the next six months. As a community shopping centre, it is important that we reach out to everyone that we can, we’re thrilled to fundraise and assist such a valuable charity.”

Please keep up-to-date with the latest events on our social media pages!

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Christmas Quiet Hour at The Entertainer

10/12/19

The Entertainer is introducing a Christmas quiet hour to create a safe environment for autistic people and to enable a calmer shopping experience in-store.

Every morning for the first hour, the store will be turning off the music, loud demos and (where possible) dimming the lights.

What a brilliant idea!👏

All updates

St Johns scoops top Tripadvisor award

26/11/20
We have been awarded a Tripadvisor Travellers’ Choice Award for providing a consistently excellent...

Black Friday!

18/11/20
Here is a list of the BIGGEST Black Friday deals from our stores. The...

St Johns wins two prestigious awards for retail excellence

25/08/20
St Johns has this week won two of the retail industry’s most coveted awards:...

First UK urban zipline gets the green light – and it’s at St Johns!!!

30/06/20
After months of speculation, ZIP WORLD, the North Wales adventure business, is excited to...

Congratulations on a big win for Liverpool!

25/06/20
It’s finally happened! After thirty years, Liverpool FC have won the league! Everyone at...

Unique ‘living green wall’ installed at St Johns

13/06/20
Liverpool has just become cleaner and greener thanks to the installation of a ‘living...
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St Johns scoops top Tripadvisor award

26/11/20

We have been awarded a Tripadvisor Travellers’ Choice Award for providing a consistently excellent customer and visitor experience.

Tripadvisor awards Travellers’ Choice Awards to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

St Johns Centre Manager, Neil Ashcroft said:

“I am delighted that St Johns Shopping Centre has received a Travellers’ Choice award. This reflects the hard work and dedication of all our centre staff and tenants who consistently offer shoppers and visitors a warm welcome to St Johns.”

“Over the past twelve months we’ve also been working hard to expand St Johns’ offer to provide ‘more than shopping’. We’ve installed VR pods, the largest living green wall in the UK outside of London, and so much more. As this Tripadvisor award shows, St Johns is now a great visitor destination for anyone from Liverpool or beyond.” St Johns Shopping Centre’s award follows last years’ Tripadvisor Travellers’ Choice Awards which saw Liverpool named as the third best UK destination.

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Black Friday!

18/11/20

Here is a list of the BIGGEST Black Friday deals from our stores.

The Perfume Shop: Black Friday 2020 has landed at The Perfume Shop! As well as these great Black Friday perfume deals online they, we will be dropping more offers as we get closer to the big day on Friday 27th November. Click and Collect available

Trespass: Up to 60% off online from November 19. The in-store Black Friday offer of up to 60% off will launch when the stores reopen on December 3rd.

The Fragrance Shop: Huge online discousnts of up to 80% off!

JD Sports: Huge discounts online with up to 50% off footwear, 40% off accessories and 50% off bags.

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St Johns wins two prestigious awards for retail excellence

25/08/20

St Johns has this week won two of the retail industry’s most coveted awards: the Revo ACE Community award and Revo ACE Customer Service award.

The ACE awards recognise and celebrate the retail places that truly deliver a consistently great experience for shoppers.

To win an ACE award requires exceptional, and consistent, performance as the awards set best practice benchmarks across the industry and are a yardstick, recognising and promoting ever evolving innovations in the retail industry.

St Johns received the Community and Customer Service awards following a tough selection process involving interviews with the management team, two mystery shops and a presentation. St Johns excelled, being recognised as the leading community shopping centre in the UK as well as receiving a 100% service score for both mystery shops.

The judges recognised the central role that St Johns plays in Liverpool community life, with its wide range of shops, its industry-leading efforts to reduce its carbon footprint, improve accessibility for disabled and vulnerable shoppers and its innovative marketing campaigns to drive footfall and increase dwell time in the Centre.

The judges went on to comment:

“Customer service is at the heart of St Johns Shopping Centre and that is evident from every interaction with any member of staff. The team are well polished and willing to go the extra mile to assist customers.”

The judges also commented on the Centre’s leadership:

“The centre manager understands their customer base and has created a welcoming and engaging experience for the employees and tenants alike.”

Commenting on the award wins, St Johns Centre Manager, Neil Ashcroft, said:

“To win an ACE award is what every shopping centre manager wants to achieve. It really is the pinnacle of retail awards.”

“I’m beyond pleased that St Johns has been recognised in this way. The team and I have put in an enormous amount of effort over the past twelve months to ensure the Centre is not only a welcoming and pleasant place to visit but is true community hub; contributing to and serving the local community to a consistently high standard every day.”

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First UK urban zipline gets the green light – and it’s at St Johns!!!

30/06/20

After months of speculation, ZIP WORLD, the North Wales adventure business, is excited to announce they will be expanding over the border with their first site outside of Wales. Today, planning has been approved for ZIP WORLD LIVERPOOL, becoming the first permanent urban zip line in the UK and Europe.

Documents were originally submitted to Liverpool City Council Planning Department in December 2019, after 2 years of development. Plans will see customers zipping from the top of the iconic St Johns Beacon, part of the St Johns Shopping Centre, and landing at the top of the historic Liverpool Central Library. Scheduled opening for the attraction will be in summer 2021.

The global adventure tourism market was valued at $586.3bn in 2018, showing the potential this project has to add huge economic value to the city and a much needed boost following the effects of COVID-19. This is an exciting and ambitious project for the adventure company, who are investing £5m-£6m in the attraction and creating new local full time and part time employment opportunities for Liverpool.

The ZIP WORLD LIVERPOOL design will see two riders dispatched at a time in a sit-down style harness, travelling across the cityscape and it’s a record breaker contender with this adventure set to be the fastest sit down zip line in the world!

ZIP WORLD’S innovative brand and exhilarating adventures has transformed the North Wales economy by contributing £251 million in only the first five years of operation. The significant benefits to the region have seen local job creation, increased visitor numbers and increased secondary spend from both UK and international tourists.

This planning approval further reinforces the strong ties the city has to North Wales. Migrants from North Wales would travel to the city looking for work, and in 1815 the city had its own Welsh town. Areas such as Vauxhall, Anfield, Everton, Dingle, and Wavertree were noted for their high migrant populations, and Welsh was the dominant language in these neighbourhoods.

This close affinity is why ZIP WORLD wants to assure the City of Liverpool that they recognise the sensitivity of the heritage assets associated with the plans and they have worked hard to ensure the proposal to Liverpool City Council does not compromise the setting.

Sean Taylor, Founder and President of Zip World comments, “as a former Royal Marine, any memorial to our armed forces is of great significance. We also have a number of Liverpool FC supporters in the team and understand the sensitivity needed around the Hillsborough memorial. In fact, we will not operate on any significant memorial days and are in touch with the relevant parties to ensure we know of all services held in and around the gardens.”

“We have worked tirelessly with our planning team over the last 18-24 months to get the Zip World Liverpool project to this point. We would be honoured to be a part of this incredible city with its history and culture. There is no city like it.”

The support from the Central Library and St Johns Shopping Centre has been incredibly welcome:

Neil Ashcroft, Centre Manager, St Johns Shopping Centre “We are delighted about the positive planning decision taken today. Just this month we launched our brand new strategy for St Johns Shopping Centre, incorporating the four elements of Shop, Eat, Play, Discover.”

“We recognise that over the coming years the centre, and the city, need to innovate and offer new experiences to shoppers and tourists alike. The new Zip World attraction will create interest, bring in new visitors and add a certain wow factor to the area – just what we need right now.”

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Congratulations on a big win for Liverpool!

25/06/20

It’s finally happened! After thirty years, Liverpool FC have won the league!

Everyone at St Johns, from centre staff to retailers would like to congratulate Liverpool FC on their historic win and for bringing the Premier League trophy to the city.

Neil Ashcroft, St Johns’ Centre Manager, has commented on the win:

“Securing the Premier League title isn’t just a win for Liverpool FC, but a win for the entire city of Liverpool. Liverpool has a historic record of sporting success, not just in football, and today’s win places the spotlight firmly on what our city can achieve. I, along with my St Johns colleagues and stores, would like to congratulate the Liverpool team for their magnificent achievement.”

“As a community shopping centre, St Johns has been serving the people of Liverpool since 1969, during which time Liverpool achieved multiple successes. Today, St Johns is home to the Liverpool FC Retail store, so if you want to celebrate the return of Liverpool FC’s success in style, pop down to St Johns.”

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Unique ‘living green wall’ installed at St Johns

13/06/20

Liverpool has just become cleaner and greener thanks to the installation of a ‘living green wall’ on the exterior of St Johns Shopping Centre.

Spanning 65 metres in length, the living green wall is one of the longest in the UK and has been installed as part of a project which seeks to increase green space in urban areas, improve air quality and support health and wellbeing.

The project is being led by The Mersey Forest and is funded through the EU Horizon 2020 project Urban GreenUP. The installation, filled with over 14,000 evergreen plants, encourages bees and other pollinators, whilst making the city centre greener and more environmentally sustainable.

The innovative installation is visible from pedestrianised areas around it and from Queens Square Bus Station. St Johns is one of a handful of shopping centres in the UK to bring such benefits to the local community through their green space initiative. The living green wall is the latest in a series of green projects that St Johns has undertaken. Over the Summer the centre is planning to install beehives on its roof to create ‘bee-lanes’ which will provide a shelter for bees and other pollinators in the city centre.

The Urban GreenUP project has been awarded nearly £3.5m of European funding to tackle environmental issues through nature-based solutions, with St Johns being one of many projects in the city centre.

Commenting on the installation of the living wall, Neil Ashcroft, Centre Manager at St Johns, said:

“We are thrilled to launch our green wall today. Through months of hard work, and with the challenge of safely undertaking work during the COVID-19 pandemic, we have delivered an important initiative that not only enhances the shopper experience, but also benefits the local community. Green spaces in many city centres are few and far between and we understand as a community shopping centre our role is to help improve the built environment and to bring wider benefits to the community by improving air quality, biodiversity and health and wellbeing across the city.”

Clare Olver from the Mersey Forest Trust welcomed the addition to the city:

“The living green wall will be good for attracting pollinators – so increasing biodiversity, as well as adapting to climate change and for business. There are 17 species of plants in the living green wall which Biotecture has designed in co-ordination with the Bumblebee Conservation Trust. We are looking forward to seeing how this, together with the new roof garden at Royal Court Theatre, can provide benefit both for wildlife and people right in the heart of our city.”

Councillor Laura Robertson-Collins, Liverpool City Council’s Cabinet Member for Environment and Sustainability, said:

“I’m delighted to see the progress with this installation which is one element in a series of different interventions and projects across Liverpool to help discover how cities can best ‘green’ themselves.”
“As well as this living green wall in the city centre, we are working to reveal natural water features in Otterspool Park to improve bio-diversity there, placing living floating islands on Sefton Park lake to provide natural cleansing of the water, and planting trees with sustainable drainage on the Strand, amongst many other experimental projects.”

Bill Addy, chief executive of Liverpool BID Company, said:

“The living green wall at St Johns Shopping Centre is great news for the city. This installation makes our city centre greener and more environmentally sustainable. It is important for us to improve the experience for everyone using our city centre and we’ll look forward to welcoming all to see it in the weeks ahead.”

The five-year Urban GreenUP project is working with local stakeholders including Liverpool City Council, Mersey Forest with the support of Community Forest Trust, Liverpool BID Company, and the University of Liverpool, as well as organisations in Valladolid (Spain) and Izmir (Turkey) and five other cities across the world.